Oakwood Estate Agent

Oakwood Estate Agents are an independently owned estate agency in the Mottingham area of London, providing a comprehensive service to customers including residential sales and lettings. They are committed to providing their customers with high quality advice based on the wealth of experience of their dedicated sales team. Oakwood Estate Agents are a well-established business who combine the latest innovations and technology to offer a modern quality service.

The Challenge

Oakwood Estate Agents have one office site, which has a growing number of staff working at the premises and remotely. They required a phone system that could connect all their staff whether they were in the office, out on the road or working remotely, as well as grow with their business. Oakwood needed an easy to use phone system to manage where their various phone numbers are across their employees.

Telecoms World Solution

Telecoms World implemented VoIP, a Hosted Phone System, for Oakwood Estate Agents to provide them with simple online call management, scalability and future-proof functionality. VoIP unites Oakwood’s many employees into a single converged communications network and provides them with an unparalleled range of telephony support services and features.

Results

A VoIP Phone System has allowed Oakwood Estate Agents to review and amend their telecom products, such as adding users to their account and making changes to features with instant implementation; giving them increased productivity of their business. They now have complete visibility of their business calls to measure and improve sales, service levels and understand business calls with real-time analysis.

Customer Requirements:

• Review call performance easily online
• Manage calls to their various business numbers
• Divert a variety of inbound numbers efficiently
• Grow easily with their business and changing infrastructure

Solution Components:

• Easy to use web portal
• A range of flexible call handling solutions
• FREE handsets and FREE connection
• Changes to phone features with instant implementation