Call Recording
Simple and cost-effective business call recording solutions
- Capture audio files to store in the cloud or download when required
- Record incoming calls, outgoing calls and calls from all devices
- Filter through audio files using search and export data features
- PCI Data Security Standard to remove the callers information
- Recording solutions from £19.99 per month with free setup
Hosted Cloud & Inbound Recording
Easy and quick setup compared to traditional call recording systems with secure cloud storage and instant access.
Our hosted call recording solution allows you to capture all inbound business calls with PCI-DSS compliance, giving you invaluable safeguarding and secure recordings. Log in to our web portal to review and listen to calls from any device. Recording is available across remote workers, mobile teams, and multiple office locations, ensuring complete coverage of your business communications.
- Monitor your staff and ensure your customer service is excellent
- Have a record of what was said and when with instant retrieval
- Comply with important regulations including FSA and PCI-DSS
- Establish trends, areas for improvement and quality control
- Improve call handling of employees when used as a training tool
Powerful call recording features for any size business
See why more customers choose Telecoms World
Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered. Our cloud-based system centralizes all recordings, making it easy for managers across multiple locations to access, review, and download calls. This unified approach ensures consistent quality control and compliance monitoring across your entire organization, whether you have 2 offices or 200.
Find and extract all business call recordings from the call log with just a few clicks and then easily download recording to an email. When customers dispute charges, services, or conversations, having instant access to accurate call recordings resolves issues quickly and professionally. Our searchable database allows you to locate specific calls by date, time, caller number, or agent, protecting your business from false claims and providing evidence when needed.
Record business calls securely and follow guidelines to comply with financial and security certificates including FSA and PCI-DSS. Our system includes stop/start functionality to pause recording during sensitive payment information capture, ensuring cardholder data is never stored. Sensitive information is automatically omitted from stored or archived call recordings, protecting your business from fraud, fines and loss of credibility while maintaining full regulatory compliance.
Customer experience is key to growing your business. Improve staff techniques by recording business calls to ensure a positive outcome. Call recordings allow you to review interactions between your agents and customers, enabling you to assess the quality of customer service, identify areas for improvement, and ensure that your agents are adhering to company policies and communication standards. Use recordings as a powerful training tool to coach new staff and improve performance across your team.
Download and playback recordings to monitor agent call handling, measure and improve by recording business calls to refer back to. Track staff performance metrics, identify top performers, and discover the true ROI of your telemarketing efforts by analyzing successful versus unsuccessful calls. Establish trends, areas for improvement, and quality control benchmarks across your team to continuously elevate your customer service standards.
Recording Options to Suit Your Needs
Our secure and easy-to-use online management portal allows recordings to be searched by a range of parameters including dialled number, callers number, date and time.
Recordings can be stored for up to six years and downloaded or played from within the system, emailed to a designated address or sent via FTP (File Transfer Protocol) to an external server. Calls are captured 24/7 in real-time and available to playback instantly, helping you manage difficult customers, discover the true ROI of telemarketing, and activate/deactivate recording online at the touch of a button.
VoIP & Mobile Call Recording
Record calls from start to finish or choose to start recording halfway through a conversation with full control during active calls.
Give your staff access to pause or stop recording during an active call when handling sensitive information. Record calls across multiple users and hunt groups with online access, monitor staff performance and gain valuable insight into business calls. Perfect for remote teams and mobile workers, our solution captures employee calls made away from the business premises while improving customer service and staff training.
- HD quality recordings in the best digital format captured 24/7
- Simple to capture calls made away from business premises
- Mobile call recording for field sales and remote teams
- Helping financial organisations abide by FSA legislation
PCI-DSS Compliant Recording
PCI-DSS compliant to ensure you don't store or archive any sensitive payment information.
Instil trust in your customers about your methods of operation with secure recording that protects sensitive data. When customers need to provide card details, callers input information via their keypad, keeping details completely hidden from the recording. Sensitive information is automatically omitted from stored or archived call recordings, protecting your business from fraud, fines and loss of credibility while maintaining full regulatory compliance for payment processing.
FAQs
Our secure business Call Recording services offer flexibility, reliability, easy implementation and are extremely cost-effective. At Telecoms World we offer reliable and innovative software and services which are designed to improve your business performance; record an unlimited amount of inbound and outbound calls with ease.
There are various benefits to recording business calls such as compliance, market monitoring or simply to promote staff training and productivity. Recording business calls allows you to improve customer retention, assist staff with customer service training and enhance sales techniques.
Once a call is connected, our business Call Recording is automatically activated and can be configured to capture all incoming and outgoing calls. Securely Record any business call, regardless of when the call arrives - during or outside of working hours; There is NO LIMIT to the volume of business calls you can save.
Call recordings allow you to review interactions between your agents and customers. This enables you to assess the quality of customer service, identify areas for improvement, and ensure that your agents are adhering to company policies and communication standards.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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