Xelion Phone Systems from £10.99/month/user

Use Xelion's built-in call logging to record the purpose of a call and add notes. Xelion can generate reports from these logs, providing valuable insights into customer habits and reasons for calls.

If you work according to a schedule, you can easily set your working days and hours, so you never have to worry about your availability. Add breaks or part-time days with just a few clicks. Prefer not to set it up yourself? Simply use one of our pre-built templates.

As a customer contact center manager, you can listen in on agents' conversations in real-time, provided you have the appropriate permissions. With the touch of a button, you can listen and whisper into a conversation, allowing you to coach and advise the agent during the call.

When queuing calls, you can offer callers the option to receive a call back as soon as an agent is available and they reach the front of the queue.

Xelion offers the ability to route callers to the same agent they’ve spoken to on previous calls, provided the agent is logged in and available. This feature can reduce frustration and improve customer satisfaction by ensuring continuity in communication.

Xelion offers rich management features. Manage an auto attendant and add/remove a colleague from a call group depending on how busy you are. Or switch the main number to night mode earlier for a company event. With supervisor permissions, you can easily adjust the reachability of your company or department directly from your own app.

Enable WhatsApp or Web chat to let customers engage with your team via messaging. Chats are routed to the appropriate department, ensuring they are handled with the same efficiency as any other form of communication.

Callers often interact with different departments within your business, from sales representatives to the customer service teams. Xelion makes it easy to keep track. The software groups communication and call logs by department, so you can always see what was discussed with the customer by each colleague.

WhatsApp is one of the most popular messaging services in the world, and can be seamlessly integrated into the Xelion app. With Xelion's WhatsApp Business integration, you can connect with your customers in a direct and accessible way. When a customer calls your WhatsApp number, the call seamlessly enters your Xelion exchange.

Need to send a quick callback request or ask a question during a phone call? Internal (group) chat provides the solution. Share a caller’s contact details instantly without needing to switch applications.

Xelion Video provides a quick and easy conference solution, allowing guests to join without needing to download any software or log in.

You can schedule meetings with ease, or initiate a video call in one click. This makes internal collaboration seamless, wherever your team is based.

Webchat via your website is quick and easy with the Xelion WordPress plugin. It's extremely user-friendly both for you and your customers. Agents are assigned chats based on their availability and can transfer chats internally to colleagues. Additionally, reports are available, transcripts are emailed and customers can leave ratings for their interactions.

SMS is a communication tool that's made a comeback, and it’s been a part of Xelion from the start. Text messages are read more frequently and quickly than emails. Integrating SMS with Xelion is simple, allowing you to send text messages, such as appointment confirmations, directly from the Xelion apps.

For enhanced reporting capabilities, Xelion offers the Query Builder. This powerful tool enables you to extract raw data from the database using custom queries.

Our easy-to-view web reports are ideal for small businesses. They require zero configuration and come with a high level of detail right out of the box.

For busier call handlers, our advanced web-based dashboards provide detailed insights into the activity of your hunt groups, queues and individual staff members, all from a single, easy-to-view interface.

The automated reports suite is a comprehensive tool covering all aspects of communication. Reports can be scheduled to be emailed to key employees or generated on-demand through our desktop apps.

For a small additional fee, you can integrate Power BI with Xelion. This enables businesses to create customised dashboards and views of their performance, offering deeper insights into business metrics.

Sometimes, your customers prefer chatting over calling. With the Xelion plugin for WordPress, you can quickly add a live chat feature to your website. Setup is easy—configure it in the Xelion admin panel, assign the appropriate permissions, download the plugin, and you’re offering customers a new way to reach you by the end of the day! Prefer WhatsApp? With an additional WhatsApp licence, you can seamlessly and securely integrate it into your Xelion environment. Our integrations are constantly evolving. Curious about our roadmap? We'd be happy to share what's next!

Xelion offers a fully documented REST API, providing endless possibilities for customisation. Whether you're looking to integrate your own CRM system, develop a unique feature that other Xelion users could benefit from, or need tailored solutions but don’t know where to begin, we’re here to help. We can connect you with the right resources, offer guidance or provide consultancy. It’s possible that what you need is already available, or perhaps you've come up with a brilliant new idea. Either way, share your vision with us, and we’ll collaborate with you to make it happen.

Everyone at Xelion understands very well that the confidential data of companies must be protected as much as possible. We are extremely aware of all potential risks and take measures in advance to minimise conceivable risks. We regularly perform pen tests and work with a BUG Bounty program to detect and remedy vulnerabilities. An important part of ISO 27001 is the testing of disaster recovery scenarios.

Data backups are a standard part of the Xelion service. Backups are made in different ways and at different times: both of the entire server and of individual telephone exchanges. Xelion also has a unique cross border backup method where essential configuration can also be stored in another data centre. We do everything we can to keep your data safe.

By default, Xelion applies the principle of least privilege. This means that the administrator must specifically indicate who has rights to what. This also applies to many features. For example, we have a super handy function where you can see which colleagues have had contact with a person or organisation. Or a conversation overview where you can see who is having a conversation with whom. This is all disabled by default and must be specifically activated.

Xelion can be hosted in various data centres. Often, for regulatory reasons, it's necessary to process your data in your own country. At Xelion, that is no problem at all. We can also make direct interconnections from one data centre to another. If you prefer, you can even purchase a private cloud in one of the available data centres.

At Xelion, you can trust that security is the standard. When developing new features, information security is paramount. We always carefully consider whether and what risks there are. If there is a potential risk, we simply don't make it. New features are always independently tested by both internal and external testers.

Xelion uses data to improve your customer service by making connections between callers and members of your team. If a caller has previously spoken to an employee, then thanks to these connections the caller can automatically end up with that same employee again.

Administrators can grant specific rights to users per user for access to queues, settings, communication, call recording, etc. A supervisor also needs specific rights to listen in on an agent's conversations. With the special tool Xelion Park Manager, you can manage all rights and roles.

Xelion never shares data with third parties for analysis or product improvement. Your data is and remains safe with Xelion. With the parties that are used for sending text messages, for example, or generating speech-to-text messages, we have made clear agreements on how to handle the data to be processed. You can trust us that we handle all types of data that Xelion processes with the utmost care.