Call Routing
Manage where and when calls are answered
- Route calls to any landline or mobile phone
- Divert calls by time of day, when busy and no answer
- Capture out of hours calls using voicemail to email
- Access call routing at any time using a web enabled device
- Never miss another important business phone call
Route Incoming Business Calls Anywhere, Anytime
Calls made to your business number can be diverted to your target number (landline or mobile) during your operational business hours.
Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured and no business opportunity is missed.
Call Routing Features and Benefits
See why more customers choose Telecoms World
Control where and when calls are answered using our online call routing platform. This easy-to-use interface offers complete management and control from any web-enabled device, allowing you to make changes to your routing plan instantly without technical expertise. Access your call management portal 24/7 from office, home, or mobile to ensure your business calls are always handled professionally.
Calls are routed based on the time of day, day of the week, or specific hours. This is particularly useful for businesses operating in different time zones or with varying opening hours. Set morning, midday, afternoon, and evening routing rules for each day of the week, ensuring calls reach the right person at the right time while maintaining professional service standards outside normal business hours.
When you're busy and unable to answer, our call diversion feature provides a convenient solution. Calls can be diverted to alternate numbers or voicemail to email, ensuring you never miss an important call. Set custom timeout periods and configure backup numbers to guarantee every caller reaches someone or leaves a message, protecting valuable business opportunities.
Route calls to multiple targets simultaneously or sequentially. Set up hunt groups that ring multiple phone numbers in order, or configure simultaneous ringing to reach team members wherever they are. This flexibility ensures calls are answered quickly while distributing workload evenly across your team, improving response times and customer satisfaction.
Voicemail to email can be utilized when you're unable to answer a call or for out-of-hours service. Missed calls are captured with a professional greeting, and voicemails are instantly delivered to your inbox as audio files. Review messages at your convenience and respond promptly, ensuring no business opportunity is lost even when you can't answer live calls.
In Hours & Out of Hours Call Routing
Simply open our Call Manager to access the time schedule and set business open hours.
Calls received in-hours can be configured to divert to any UK landline number (01/02) or UK mobile (07). At the click of a button your call forwarding changes are saved and active. Calls that are received outside of business working hours can also be captured by phone or voicemail. Ensure that you can identify business calls when answering outside of business hours from a mobile or home phone using the Call Whisper or Dialled Number Presentation upgrades.
FAQs
Call Routing is a crucial telecommunication process that directs incoming calls to the most appropriate destination within a business, ensuring efficiency in customer service and operational management. Utilizing technology such as Automatic Call Distribution (ACD), calls are automatically assigned based on predefined rules, such as availability or skill specialization. This process incorporates various methods, including skills-based routing and time-based routing to accommodate different operating hours across regions. By leveraging IVR systems, callers can navigate options that refine the routing process, leading to more personalized customer service.
Inbound call routing offers significant advantages to businesses of all sizes by enhancing customer service, improving operational efficiency, and supporting business growth. Whether enhancing professionalism and scalability for small businesses or managing complexity and high volumes for large enterprises, call routing is a versatile tool that boosts communication effectiveness and ensures customers reach the right person quickly.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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