Call Whisper
Identify a business call from a personal call
- Incoming calls play a message "Business Call" before the call connects
- Instant assistance to handle business calls professionally every time
- Activate the call answer feature on a landline or mobile phone
- Personalise the message played to help identify the call type "web sales"
Your mobile becomes your work phone system
A growing number of business owners and sales personnel use their mobile phone to make and receive important business calls.
Managing personal and business calls from the same device can be difficult and calls are hard to separate if you don't recognise the calling number. Call Whisper removes the worry and issues of trying to handle important calls correctly; giving your mobile phone a feature generally available on a feature-rich telephone system.
Running from one client meeting to another, visiting a development site, travelling to an exhibition - the list of tasks which keep you away from your desk are ongoing. In order to handle calls when you are out and about, the Call Whisper service helps you manage business calls in a hassle-free way.
The Key Benefits of using the Call Whisper service
See why more customers choose Telecoms World
Call Whisper is a quick way to identify a business call on your home phone or personal mobile. Ensure that you handle your business call with care at all times. The announcement plays before the call connects, giving you instant context about the incoming call. Perfect for business owners who use personal phones for work, ensuring you're always prepared to answer professionally.
The announcement message is your instant guide that the call is important - answer with "Thank you for calling [Company]" and set a great impression. Transform your call answering from casual to professional in an instant. The whisper message gives you the split second you need to mentally switch from personal mode to business mode, ensuring every customer interaction starts professionally.
Advance your marketing and further your brand with a range of numbers across promotional media, you can also set up numbers for specific towns/cities. Assign different whisper messages to each number to track which marketing campaigns generate calls. Use call whisper to identify whether callers are responding to your website, radio ads, print media, or local campaigns, providing valuable marketing intelligence.
Our voice artists are on-hand to record bespoke messages for your numbers. Identify that the calls are for business and where the call has come from. Custom messages can include department names, campaign identifiers, or location information. "This is a sales call from the website" or "This is an enquiry about London services" - tailor messages to provide maximum context before answering.
Improving your call answering is a great way to start the conversation. Set a great first impression of your company and stand out from your competitors. Professional call handling from the first second demonstrates attention to detail and commitment to customer service. Call Whisper is an affordable way to add enterprise-level call handling to any business size, helping you compete with larger organizations.
FAQs
Upon answering a phone call with Call Whisper, an announcement message is played "This is a Business Call" which determines that the call is business-related. This allows you to answer the phone professionally and create a great impression of your business to the caller.
Yes, whether it's for one of your multiple businesses or a specific department, we can personalise this to your needs.
This extremely handy service is great if you manage business calls on a mobile, have multiple businesses, or if you would like to find out more about a caller's enquiry before you answer it. The message played can be generic to highlight "this is a new sales call" or "this is an accounts enquiry" if the caller has chosen a option an the IVR menu.
The standard Call Whisper message "This is a business call" can be played or custom, recorded files can be uploaded online. Multiple messages can be played based on the number called or option pressed on an IVR menu. Organisations with multiple brands or subsidiary companies use the Call Whisper to answer and distribute calls to the correct departments efficiently.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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