Data protection and disaster recovery Solutions

Online Backup

Automatic backup of your virtual, mobile and cloud devices

Files are backed up automatically on a regular schedule (e.g., daily, weekly)
Data is encrypted during transfer to protect against unauthorised access
Keeps multiple versions of your files so you can restore older versions if needed
Access your files from any internet-connected device
Provides a quick recovery option for businesses to minimize downtime

4.8/5 (76 reviews)

Data Protection

Complete piece of mind with automated cloud backup

Your business runs 365 days a year, your systems run 24/7, your data is needed in real time.

To ensure business continuity, we proactively protect your systems and data against disasters of all types. Businesses with a disaster recovery plan report increased savings, enhanced system reliability and improved security even without a disaster. Don't fail to plan - only 6% of companies without a disaster recovery plan survive a disaster.

Cost efficient, scalable business continuity and online backup solutions protect your most valuable asset: your data. From virtual machines to mobile devices and cloud platforms, our comprehensive backup service ensures everything is protected and recoverable.

The benefits of our Online Backup

See why more customers choose Telecoms World

Device and Software Management

We manage your devices from a secure remote connection or on-premise to ensure that your staff are operational at all times. Monitor and control all endpoints from a centralized dashboard, deploy software updates automatically, and track device health across your organization. Proactive management prevents issues before they impact productivity, keeping your team connected and efficient.

Service Level Agreements

SLAs to meet your business demands. The Telecoms World team offer guaranteed response and target resolution times for all size of business. Our tiered SLA options provide contractual commitments for uptime, response times, and resolution targets. From standard next-business-day support to premium 4-hour response SLAs, choose the protection level that matches your business criticality and budget.

24/7 IT Support

Around the clock support of networks, connections and software. Wherever and whenever you need us our experienced team are on hand. 24/7/365 availability means critical issues never wait until Monday morning. Our UK-based support desk provides immediate assistance for emergencies, with escalation paths to senior engineers for complex problems requiring urgent resolution.

Break and Fix Service

Hardware often require updates and tests to ensure that performance is optimised. Broken devices can be fixed and replaced. Our break-fix service provides rapid diagnosis and repair of failed components, with replacement options available when repair isn't feasible. Maintain spare hardware inventory for critical systems to minimize downtime during hardware failures.

Proactive Monitoring

Our clients benefit from proactive monitoring to ensure that any issues are identified at source and that clients are notified of the resolution. Advanced monitoring tools track system health, performance metrics, and security threats in real-time. Automated alerts trigger immediate response before minor issues escalate into major outages, significantly reducing downtime and improving overall system reliability.

Cloud Management

Easy to use backup management with point-in-time recovery

Simple, intuitive, non-technical interface to easily activate backups, restore or export data.

Automatically discover all users / sites, then click "activate all" or activate individual backups as needed. Add multiple admins and manage permissions, onscreen activity / audit log, and daily backup summary email with .csv attachment.

Recover data from any point in time and from any hierarchical level. Data can be restored to a sub-folder / sub-site in the original location (non-destructive), or to a different user / site. Backup a full tenant or selected users / sites at any time using the backup on-demand feature. Pause backups to archive the backup history while still being able to restore / export the data as needed.

FAQs

What is Online Backup?

Online Backup (also called Cloud Backup) is a service that automatically backs up your business data to secure cloud storage. Files are backed up automatically on a regular schedule (e.g., daily, weekly), data is encrypted during transfer to protect against unauthorised access, and multiple versions of your files are kept so you can restore older versions if needed.

Is Cloud Backup Easy to Use and Manage?

Simple, intuitive, non-technical interface to easily activate backups, restore or export data. Automatically discover all users / sites, then click "activate all" or activate individual backups as needed. Add multiple admins and manage permissions, onscreen activity / audit log, and daily backup summary email with .csv attachment.

Is Point in Time Data Recovery available?

Award winning call solutions

Tailor-picked solutions designed for small to medium-sized businesses

WEB-BASED CALL MANAGEMENT PORTAL

Web-based Call Management

Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.

‍

Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.

‍

Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.

‍

Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs

Choose your plan

INBOUND CALL MANAGEMENT AND OUTBOUND NUMBER PRESENTATION

VOCO Business Calls Mobile Application

The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.

‍

The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.

‍

With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.

‍

Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.

‍

The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs

Choose your plan

THE PERFECT INTRODUCTION TO YOUR BUSINESS

Virtual Receptionist

More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.

‍

With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.

‍

The Virtual Receptionist from only £19.99 per month

Choose your plan

IF YOU CAN MEASURE IT YOU CAN IMPROVE IT

Real-time Call Data and Analytics

Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.

‍

With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.

‍

Call Analytics from only £9.99 per month

Choose your plan

The key benefits of Telecoms World as your communications provider

We provide fuss-free and cost-effective voice and data services to support businesses in the UK

UK Based Provider

All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.

Increased Security

Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.

Monitored Service

24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.

Rated Excellent++

Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.

Dedicated Support

Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.

Online Backup

Automatic backup of your virtual, mobile and cloud devices

Complete piece of mind with automated cloud backup

The benefits of our Online Backup

Easy to use backup management with point-in-time recovery

FAQs

Award winning call solutions

Web-based Call Management

VOCO Business Calls Mobile Application

Virtual Receptionist

Real-time Call Data and Analytics

The key benefits of Telecoms World as your communications provider

UK Based Provider

Increased Security

Monitored Service

Rated Excellent++

Dedicated Support

Proud to work with UK leading Businesses