Phone System Bolt-Ons
Intelligent Solutions improve customer experience
- Voice, Text and Email from a single web-based system
- Advanced integration with your CRM platform
- A.I learning and speech recognition functionality
- Advanced call reporting across multiple channels
- Turbo charge your staff with live call recording
New technology can reduce cost with better outcomes
Whether you have desk-based agents, home workers and/or mobile workers and looking to reduce your investment in expensive call centre technology, our Intelligent Solutions allow you to increase productivity, reduce costs and enhance customer experience.
Because our solutions are cloud-based, it allows staff to be active from any location which is ideal for a business dealing with multiple locations or growing teams, departments or sites. Transform your communications with AI-powered features that integrate seamlessly with your existing phone system infrastructure.
Call Recording - Choose who and when to record
Award-winning call solutions to streamline processes and help business to grow. Our secure business Call Recording services offer flexibility, reliability, easy implementation and are extremely cost-effective.
Record an unlimited amount of inbound and outbound calls and search for audio files online with ease. Capture audio files to store in the cloud or download, record incoming and outgoing calls from all devices, filter through audio files using the search and export tools, PCI Compliance features to remove sensitive caller data with additional live call listening, whisper, and interrupt opt-ins.
CALL RECORDING IN DETAIL
Call Reporting - Wallboards and Power BI
Award-Winning call reporting solutions with live feeds to online platforms including Wallboards and Power BI.
Call Data Records (CDRs) are gathered in real-time, from when an external landline or mobile phone number reaches a number within the business phone system. All call information is captured, often used for end-of-day call reporting or live wallboards. The advancements in cloud data storage and web services allow the collated CDR files to be visualised in data views using third-party platforms including the latest Power BI.
CALL REPORTING IN DETAILCRM Integration - Over 100 connections available
Companies of any size are constantly searching for new ways to improve their internal and external communication to streamline sales and customer services.
Implementing CRM software into your systems is the right step in that direction. When your CRM is integrated with your cloud phone system, you have easier access to all customer data. That means you can track all interactions with customers, whether they are through voice calls, emails, or social media channels.
Speech Recognition - Live audio to text capture
This is using the latest AI technology to identify key customer sales points so this can be used across all your customer-facing employees to improve retention and sales.
By understanding speech-based signals such as pitch, tone, pace, and silence, our solution can monitor customer and staff emotions, sentiment, energy and speed to enhance staff performance and sales effectiveness. AI is slowly becoming a valuable tool for business growth and voice technology is a quick and simple stepping stone into a world of information gathering and automated intelligence.
Omni Channel - WhatsApp, Social, Email, SMS...
Empower staff with multiple communication channels from a single online interface. A single member of staff can engage with your clients across calls, chat, email, social... the list goes on!
Utilizing advancements in technology allows businesses to deliver a higher quality of service, refine processes and influence sales growth. Become a leading-edge organisation and embrace omni-channel to ensure that clients can interact with you with any chosen method at any time of the day.
Automated Live Chat - Get the conversation started
AI Bots are the real deal when it comes to customer service. We know that AI won't ever replace conversing with another human, but it can be a smart choice for automated first-line support and self-service capabilities.
Our AI bot delivers thousands of high-quality automated conversations simultaneously. Automation can be deployed across multiple channels: SMS, WhatsApp, Facebook Messenger, Twitter direct messages. 24/7 Support that never sleeps - provide helpful suggestions, services, and advice with minimal human interaction.
Intelligent Solutions enhances your business with these benefits
See why more customers choose Telecoms World
Employees can handle multiple tasks at one time by utilizing voice, SMS and email on one platform. Transform staff efficiency by empowering them to manage conversations across channels simultaneously without switching between applications. One worker can effectively handle the workload of three traditional single-channel agents, dramatically reducing staffing costs while improving response times and customer satisfaction.
No requirement to change your current phone system - we can overlay Intelligent Solutions onto any existing infrastructure. Whether you're using traditional PBX, VoIP, or hybrid systems, our cloud-based intelligence layer integrates seamlessly without disrupting operations. Avoid expensive hardware replacement while gaining cutting-edge AI, automation, and analytics capabilities that transform legacy systems into modern communication platforms.
Use the latest technology to answer some of your common enquiries, freeing up staff time for complex issues that require human expertise. AI chatbots handle routine questions 24/7, providing instant responses while learning from interactions. Seamless handoff to live agents when needed ensures customers never feel abandoned, while automation dramatically reduces first-line support costs and wait times.
Impress customers and show your appreciation by presenting their name and details from previous interactions automatically. When customers call, agents immediately see full interaction history, purchase records, and preferences. This personalized approach makes customers feel valued, reduces repetition, and enables staff to provide tailored service that builds loyalty and increases sales conversions.
Use AI to monitor customer tone and sentiment across your contacts to improve your conversions. Speech recognition analyzes pitch, pace, energy, and emotion in real-time, alerting supervisors to escalating situations before they become complaints. Train systems to identify successful call patterns and flag concerning language, enabling proactive coaching and intervention that improves outcomes and protects revenue.
Beyond the limits of traditional communications platforms
The features, functionality and benefits of our Intelligent Solutions are a huge advance in the way businesses handle sales and support enquiries.
The use of multi-channel interactions across voice, chat, emails and social is developing a new age in customer experience. We have reached a new stage in communication, driven by A.I and the evolution of modern technology. Increase productivity, enhance customer satisfaction, and unlock limitless functionality with solutions that overlay any existing phone system.
"We have reached a new stage in communication, driven by A.I and the evolution of modern technology." - Neil Barrall, Managing Director
FAQs
Intelligent Solutions are simple changes you can make to enhance the way you communicate with your customers to improve their experience and the way they interact with you. This ensures current customers remain customers and new prospects become customers.
Modern tech including A.I. allows you to choose different modules which suit your business needs. For example, Your customer can contact you through phone, SMS or email which you view on one screen/platform. With dynamic call back if you are busy or engaged you can offer the caller a choice of times for a callback which automatically calls your staff and the customer at the chosen time. Call priority, it is common for 20% of your clients to give you 80% of your business. Give those customers priority with enhanced caller recognition and have your customer's details pop up with their previous interactions and client information.
All the solutions outlined above improve customer retention and increase sales. We can add customer surveys, call recording and customer sentiment analysis if this will give you a competitive advantage. In addition, the simple fact staff can handle SMS voice and email, all from one screen, saves time, enhances productivity, and increases sales!
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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