Set specific call times for specific staff groups

Simultaneous Targets

Direct incoming calls to multiple locations all at once

Deliver incoming calls to multiple team members at the same time
Manage high call volumes efficiently with instant answering
Boost sales, productivity and a higher number of answered calls
Set multiple target numbers regardless of location in the UK

4.8/5 (76 reviews)

Multi-Target Routing

Direct calls to multiple staff and departments simultaneously

Set target numbers for specific internal departments including billing teams, account management and sales agents.

Calls to each of the specified hunt groups will ring through to every member of that group for fast answering. Ensure that you never miss another business call by assigning target numbers across all staff working remotely, no matter where they are located. Set target numbers for staff working from home, alternative offices or out on the road to increase your call answer rate.

Calls can be targeted to groups based entirely from home and within the office simultaneously so that calls to specific hunt groups are received by every member of staff. This is perfect for customer service teams working different shift patterns or members of staff who require to work remotely.

The benefits of choosing our Simultaneous Targets solution

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Beneficial Solution For Any Business Size

From small to larger organisations, businesses of all sizes can benefit from Simultaneous Targets. Whether you have 2 staff members or 200, distributing calls to multiple people simultaneously ensures faster answer times and better coverage. Perfect for growing businesses that need flexible call distribution without complex phone system investments or long-term commitments.

Divert Calls To Multiple Targets At The Same Time

Allocate multiple target numbers for incoming business calls to reach, all at the same time. Calls ring simultaneously on office phones, mobiles, home numbers, and VoIP extensions - whoever answers first takes the call. Perfect for distributed teams, remote workers, or departments with multiple locations. Eliminate sequential ringing delays that frustrate callers and reduce answer rates.

Increase Sales And Enhance Call Handling

Boost sales and enhance your call handling by answering calls from multiple target numbers. Faster answer times mean more calls captured, fewer lost opportunities, and higher customer satisfaction. Studies show that reducing ring time by even 10 seconds significantly improves conversion rates. Simultaneous ringing ensures calls are answered within 2-3 rings instead of 8-10, dramatically improving caller experience.

Answer Incoming Calls Quickly And Efficiently

Incoming business calls are answered with a quick turnaround, increasing caller satisfaction. Simultaneous ringing eliminates the frustration of calls ringing endlessly or going unanswered during busy periods. First available team member picks up immediately, reducing customer wait times and demonstrating responsiveness. Quick answering builds trust and sets a positive tone for every customer interaction.

Quick & Easy Feature Setup For Your Business

Setup Simultaneous Targets quickly and efficiently without any hassle or external hardware. Configure target groups through our intuitive online portal - add mobile numbers, landlines, or VoIP extensions with a few clicks. Changes take effect instantly, no technical expertise required. Easily modify target lists when staff changes occur, ensuring your call routing always matches your current team structure.

FAQs

What are Simultaneous Targets?

Having Simultaneous Targets essentially provides a way to direct incoming business calls to multiple target numbers at the same time. For example, if you had office as well as home workers, incoming calls would ring through to both groups of staff and the first person to pick up the phone will answer the call.

Why choose Simultaneous Targets?

Directing calls to multiple locations can be hugely beneficial when receiving a high volume of calls to your business. The higher number of target numbers allocated, the higher chance there is for a quicker pick-up of the call. This means that there's more chance of increased calls received and sales conversions made to your business.

Can Simultaneous Targets Boost Sales?

It's understandable that businesses with high call volumes can often have calls ringing through for longer than they'd like, if not missed entirely due to busy periods. Simultaneous Targets can help to minimise the time it takes to answer each call by directing them to additional members of staff including remote workers and alternative sites. With more people available to answer the call, you're less likely to miss out on vital sales enquires.

Is it easy to make changes to the set up of my Inbound Number?

Log in to the My Account section of our website and make instant changes to the routing of your number, including simultaneous target as well as opening hours and voicemail options.

Award winning call solutions

Tailor-picked solutions designed for small to medium-sized businesses

WEB-BASED CALL MANAGEMENT PORTAL

Web-based Call Management

Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.

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Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.

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Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.

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Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs

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INBOUND CALL MANAGEMENT AND OUTBOUND NUMBER PRESENTATION

VOCO Business Calls Mobile Application

The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.

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The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.

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With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.

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Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.

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The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs

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THE PERFECT INTRODUCTION TO YOUR BUSINESS

Virtual Receptionist

More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.

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With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.

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The Virtual Receptionist from only £19.99 per month

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IF YOU CAN MEASURE IT YOU CAN IMPROVE IT

Real-time Call Data and Analytics

Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.

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With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.

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Call Analytics from only £9.99 per month

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The key benefits of Telecoms World as your communications provider

We provide fuss-free and cost-effective voice and data services to support businesses in the UK

UK Based Provider

All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.

Increased Security

Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.

Monitored Service

24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.

Rated Excellent++

Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.

Dedicated Support

Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.

Simultaneous Targets

Direct incoming calls to multiple locations all at once

Direct calls to multiple staff and departments simultaneously

The benefits of choosing our Simultaneous Targets solution

FAQs

Award winning call solutions

Web-based Call Management

VOCO Business Calls Mobile Application

Virtual Receptionist

Real-time Call Data and Analytics

The key benefits of Telecoms World as your communications provider

UK Based Provider

Increased Security

Monitored Service

Rated Excellent++

Dedicated Support

Proud to work with UK leading Businesses