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X-Bees Phone Systems - Modern Cloud Communications
AI-powered communication platform designed to enhance business operations through intelligent features and seamless integrations
- Combines voice calls, video conferencing, chat, and email into one interface
- Offers smart tools like real-time transcription, sentiment analysis, and reply suggestions to boost efficiency
- Seamlessly integrates with systems like Salesforce to link communication with customer records and sales data
- Works consistently across desktops, smartphones, and web browsers ideal for remote and hybrid teams
- Discuss your requirements with us on 0800 043 4382
X-Bees Phone Systems
Turn Every Conversation Into Better Customer Experiences
The X-Bees Phone System is a next-generation cloud-hosted business telephone system that transforms the way organisations communicate. Built for today's flexible working environment, it combines enterprise-grade voice calling, intelligent call management, messaging, video collaboration, and mobile connectivity into one easy-to-use platform.
Unlike traditional on-premises PBX systems, X-Bees operates entirely in the cloud. This means your business no longer needs to invest in costly telephone hardware or worry about ongoing maintenance and upgrades. Instead, your phone system is securely hosted in the cloud, providing greater reliability, automatic software updates, and the flexibility to scale as your business grows.
- Advanced Connectivity: Built on ultra-fast 5G technology, X-Bees ensures seamless connectivity for voice calls, video conferencing, and data transmission
- Enhanced Security: End-to-end encryption and advanced authentication prioritise user privacy and data security for personal and professional use
- Smart Integration: Supports IoT device integration, enabling control of smart home appliances, healthcare monitoring, and connected devices
For businesses looking to improve customer service, the X-Bees Phone System includes intelligent call routing, auto attendants, call queues, voicemail-to-email, call recording, and real-time reporting. These features help ensure every call reaches the right person while giving managers greater visibility into call performance and team productivity.
By combining powerful cloud telephony with integrated collaboration tools, the X-Bees Phone System provides a future-ready communications platform that helps businesses improve efficiency, reduce costs, support hybrid working, and deliver a consistently professional experience for both employees and customers.
Call Systems Features Included
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AI-Powered Productivity with Wilma
One of the standout features of the X-Bees Phone System is Wilma, an intelligent AI-powered assistant designed to help businesses communicate more effectively, streamline workflows, and improve team productivity. By integrating artificial intelligence directly into your business communications, Wilma enables employees to spend less time on repetitive administrative tasks and more time building valuable customer relationships.
Whether your team is managing customer enquiries, handling sales leads, or collaborating across departments, Wilma provides intelligent support to keep conversations organised and workflows running smoothly.
Wilma's built-in AI capabilities help businesses:
- Prioritise important conversations so urgent customer enquiries never go unnoticed.
- Qualify sales leads automatically, helping sales teams focus on the opportunities most likely to convert.
- Generate intelligent response suggestions to help employees reply to customers more quickly and consistently.
- Automate reminders and follow-ups, ensuring important tasks and customer interactions are never missed.
- Reduce manual administration by handling routine communication tasks behind the scenes.
- Improve workflow efficiency by simplifying day-to-day business processes and reducing unnecessary workloads.
By automating repetitive tasks and providing intelligent recommendations, Wilma helps businesses increase productivity, improve response times, and deliver a more consistent customer experience. Teams can work more efficiently, collaborate more effectively, and focus on high-value conversations that drive business growth.
As part of the X-Bees cloud phone system, Wilma brings the power of AI-powered business communications to organisations of every size, helping them stay competitive in an increasingly fast-paced digital workplace.
More Than a Phone System – A Complete Customer Engagement Platform
While many traditional business phone systems are designed solely for internal calling and basic telephony, the X-Bees Phone System takes a modern, customer-first approach to business communications.
Rather than simply managing voice calls, X-Bees is built around the entire customer journey, giving your business the tools to manage conversations, strengthen customer relationships, and improve engagement across every stage of the sales and support process.
By bringing together phone calls, instant messaging, email, SMS, video meetings, and live chat into one unified platform, X-Bees eliminates the need to switch between multiple applications. Every customer interaction is connected, giving your team a complete view of communication history regardless of the channel used.
This unified communications approach enables employees to respond more quickly, personalise every interaction, and provide a seamless customer experience from the very first enquiry through to after-sales support. Whether a customer contacts your business by phone, email, or chat, your team has instant access to previous conversations, helping deliver faster resolutions and a more professional service.
With a single, centralised communication platform, businesses can improve collaboration between departments, reduce response times, and ensure no customer enquiry is overlooked. Sales teams can nurture leads more effectively, customer service teams can resolve issues faster, and managers gain greater visibility into team performance and customer engagement.
Unite Customer Communication and Team Collaboration
Many businesses rely on separate platforms for customer communications and internal team collaboration, resulting in disconnected conversations, duplicated work, slower response times, and reduced productivity. Switching between multiple applications can make it difficult for employees to access the information they need, leading to inconsistent customer experiences and inefficient workflows.
The X-Bees Phone System solves this challenge by bringing business communications and team collaboration together in one powerful cloud-based platform. Instead of juggling separate tools for calls, messaging, file sharing, and customer information, your employees have everything they need in a single, easy-to-use workspace.
With X-Bees, your teams can:
- Make and receive business phone calls
- Chat with customers and colleagues in real time
- Share files and documents securely
- Collaborate on projects and tasks
- Escalate customer conversations internally without leaving the platform
- Instantly access customer information and communication history
- Switch seamlessly between voice, video, messaging, and email
By unifying customer engagement, internal collaboration, and cloud telephony, X-Bees enables employees to work more efficiently while delivering faster, more personalised customer service. Teams spend less time switching between applications and more time resolving enquiries, closing sales, and building stronger customer relationships.
This connected approach helps eliminate communication silos, improves collaboration across departments, and ensures everyone has access to the same up-to-date information. The result is faster decision-making, improved workflow efficiency, increased employee productivity, and a consistently exceptional customer experience.
Built for Modern Businesses and Hybrid Working
The way businesses communicate has changed dramatically. Today's organisations need a cloud phone system that supports hybrid working, remote teams, and digital collaboration without compromising productivity or customer service. The X-Bees Phone System is designed specifically to meet the demands of the modern workplace, giving businesses the flexibility to communicate and collaborate from anywhere.
Whether your employees are working from the office, home, or on the move, X-Bees provides a secure, cloud-based communications platform that keeps everyone connected through a single business phone system. With powerful desktop and mobile applications, users can make and receive business calls, join video meetings, send instant messages, and collaborate with colleagues from virtually any internet-connected device.
The X-Bees Phone System is the ideal solution for organisations embracing:
- Hybrid working and flexible work environments
- Remote teams operating across different locations
- Multi-site businesses requiring seamless communication
- Digital customer engagement across multiple channels
- Cloud-based business communications
- Growing businesses looking for a scalable phone system
- Mobile workforces that need access to business communications on the go
As your business grows, X-Bees grows with you. New users, locations, departments, and communication features can be added quickly and easily, without the need for expensive on-site hardware or complex installations. This makes it a future-proof business phone system that adapts to your organisation's changing needs.
Seamless CRM Integration for Smarter Customer Management
The X-Bees Phone System goes beyond traditional business phone systems by integrating seamlessly with your existing CRM (Customer Relationship Management) platform. Instead of relying on disconnected systems and manually updating customer records, X-Bees synchronises your business communications with your CRM, creating a single source of truth for every customer interaction.
By connecting your cloud phone system with your CRM, your teams can access vital customer information the moment a call comes in, helping them deliver faster, more personalised, and more informed conversations.
With X-Bees CRM integration, employees have instant access to:
- Customer records and contact details
- Complete contact and communication history
- Previous phone calls, emails, and messages
- Notes, tasks, and internal comments
- Sales opportunities and pipeline information
- Follow-up activities and scheduled appointments
- Call recordings and conversation logs (where enabled)
The platform can also automatically log inbound and outbound calls, record customer interactions, and update CRM records in real time. This reduces manual administration, improves data accuracy, and ensures every member of your team has access to the latest customer information without switching between multiple applications.
By combining cloud telephony, CRM integration, and unified communications, the X-Bees Phone System helps businesses streamline workflows, improve collaboration between departments, and enhance the overall customer experience.
X-Bees Case Studies
Wildix's X-Bees advanced AI integration and automation capabilities are shown in two real-world case studies featuring Oakridge Solicitors and Keystone Properties.
Both demonstrate how AI-driven communication and workflow automation can transform client engagement, streamline internal processes and improve responsiveness in professional services and property management environments.
Take advantage of the features of our X-Bees Phone System
Businesses across the UK are moving to cloud phone systems because they offer significant advantages over traditional telephone systems.
Increase Business Flexibility
Support hybrid and remote working by allowing employees to access the business phone system from virtually anywhere.
Reduce Communication Costs
Eliminate expensive maintenance contracts and reduce call costs with a fully hosted VoIP solution.
Improve Customer Experience
Never miss customer calls thanks to intelligent routing, voicemail-to-email, call queues, and professional auto attendants.
Easy to Scale
Whether you're adding one new employee or opening multiple offices, the X-Bees Phone System can grow alongside your business without costly infrastructure upgrades.
Enterprise Features Without Enterprise Costs
Access advanced business telephony features typically associated with large organisations, all within a cost-effective monthly subscription.
Find your Perfect Phone System for your Business!
Choosing the right business phone system is about more than making and receiving calls.
FAQs
Is the X-Bees Phone System suitable for remote working?
Yes. Users can make and receive business calls using desktop applications, smartphones, tablets, or compatible desk phones from any location with an internet connection.
Can I keep my existing business phone numbers?
Absolutely. Telecoms World can port your existing business numbers to your new X-Bees Phone System, allowing a seamless transition.
Is the system easy to expand?
Yes. New users, phone numbers, and features can be added quickly as your business grows.
Does X-Bees require expensive hardware?
No. As a cloud-hosted phone system, X-Bees can work with compatible IP phones, softphones, and mobile apps, significantly reducing hardware requirements.
Is the X-Bees Phone System secure?
Yes. The platform includes modern security measures and reliable cloud infrastructure to help protect your business communications.
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
Telecoms World's Platinum Partners
