Award-Winning Call Solutions
Easy-To-Use, Resilient And Highly Reliable Inbound Call Handling Solutions
Introducing our range of Call Solutions
Rather than replacing your comms setup, we enhanced it with award-winning, easy-to-use, resilient and highly reliable inbound call handling solutions.
Our comprehensive suite of call solutions transforms how you manage customer communications. From intelligent call routing and professional IVR systems to advanced analytics and secure payment processing, each solution integrates seamlessly with your existing numbers. Cloud-based technology means no expensive hardware, instant setup, and management from any device anywhere.
Browse our solutions below to discover how we can enhance your business communications without disruption.
Call Routing
Web-based call management allows you to configure where and when your incoming calls are answered. Divert calls to any landline or mobile phone. We have developed an intelligent call routing dashboard that enables you to capture all of your calls from anywhere, on any device, 24/7.
- Call forwarding to any landline or mobile phone
- Control calls from any device; PC, Tablet or Smartphone
- No telecoms or IT expertise needed with our simple and intuitive interface
Virtual Receptionist
The Virtual Receptionist (also known as an IVR or Interactive Voice Response) connects your callers to the right person as quickly as possible, eliminating multiple diverts or extended waiting times. Professional recordings by voice artists are available to record your greetings and messages; allowing you to set the perfect tone for your business telephony.
- Make a great first impression with an IVR answering your calls
- Callers interact with pre-recorded voice prompts or listen to promotional messages
- Enhance customer satisfaction, reduce costs and improve efficiency
Business Call Record
There are various benefits to recording calls and having a call log such as compliance, market monitoring or simply to promote staff training and productivity. Record an unlimited amount of inbound calls which are saved online through our cloud-hosted database. Download individual recordings for review and playback at any time.
- Record all incoming calls and then manage from a single interface
- Improve staff techniques with Call Record to ensure a positive outcome
- Find and extract call recordings from the call log with a few clicks
Call Analytics
Our best in class, Call Analytics allows you to make quick business decisions in real-time. The Call Analytics platform gives you a complete insight into your business calls from a single interface, to review the success of your marketing campaigns and staff call handling at a glance.
- Monitor which campaigns are receiving the greatest response
- Target your marketing to these specific areas to guarantee ROI
- Try it FREE for 3 months - Only £14.99 per month thereafter
Call Queuing
In-Cloud Call Queuing allows you to queue up to 500 people simultaneously, listening to music or promotional messages, before being transferred through to an agent. Your callers never get an engaged tone, even if you have limited phone lines. Better call handling will increase productivity and demonstrates a good return on investment.
- Never miss a call with our enhanced Call Queuing capabilities
- Monitor the status of queues in real time from any device
- Demonstrate the value you place on customer service to your callers
PCI Compliancy
If you process card payments insecurely and do not comply with PCI DSS, then you are facing fines from either your bank or merchant provider of up to 4% of company turnover! We can provide secure, PCI compliant connections for processing PDQ payments or a secure environment over the phone where callers can disclose their bank details with confidence.
- Take secure PDQ and phone payments quickly and easily
- Instantly eliminate fines from your bank or merchant provider
- Our Compliant Cloud is a cost effective service to install, manage and support
Conference Call Service
Our exclusive Conference Call service is available for up to 10 participants. Choose your own unique number with a personalised welcome message and a dedicated PIN number to access the call. We have an extensive list of non-geographic 08 and 03 Numbers to choose from.
- HD (High-Definition) Audio over our Tier 1 network
- Record the calls and save time taking minutes
- Try it FREE for 2 months - From £29.99 per month thereafter
Call Whisper
Call Whisper removes the worry and issues of trying to handle important calls correctly; giving your mobile phone a feature generally available on a feature-rich telephone system.
- Incoming calls play a message "Business Call" before the call connects
- Instant assistance to handle business calls professionally every time
- Activate the call answer feature on a landline or mobile phone
Contact Centre
Create a true Contact Centre to support your business at minimal expense. Our system is cloud-based, allowing agents to be active from any location that is ideal for a company dealing with multiple locations and businesses in rapid growth or with changing infrastructures.
- Ultimate solution for easy call management of multi-site agents and remote workers
- Office-based and homeworker staff have the ability to login to the system at any time
- Real-time monitoring of your incoming calls from a single platform
The quick and easy way to view and export business data
Our business Call Analytics software is used to enhance call handling and improve sales/customer service experience. There are wide range of reports, graphs and charts that offer complete visibility of calls and call outcome.
Why choose our Award-Winning Call Solutions
See why more customers choose Telecoms World
Ultimate solution for easy call management of multi-site agents and remote workers. Our cloud-based platform allows agents to be active from any location, ideal for companies dealing with multiple locations and businesses in rapid growth or with changing infrastructures. Manage calls, queues, and routing from a single interface accessible anywhere with internet connection.
Control calls from any device - PC, Tablet or Smartphone. Web-based call management allows you to configure where and when your incoming calls are answered. No telecoms or IT expertise needed with our simple and intuitive interface. Make changes instantly, view real-time call status, and manage your entire communications infrastructure from anywhere in the world.
Make a great first impression with IVR answering your calls and professional voice recordings setting the perfect tone. Callers interact with pre-recorded voice prompts or listen to promotional messages, creating a polished, enterprise-level image regardless of your business size. Professional call handling demonstrates attention to detail and commitment to customer service from the first second.
Never miss a call with our enhanced Call Queuing capabilities and real-time monitoring. Monitor the status of queues in real time from any device, allowing you to make instant adjustments to staffing and routing. Better call handling increases productivity and demonstrates a good return on investment by capturing more calls and improving customer satisfaction scores.
Award-winning, easy-to-use, resilient and highly reliable inbound call handling solutions at competitive prices. From free trials to affordable monthly plans, our solutions provide enterprise-grade functionality without enterprise pricing. Reduce costs while improving service quality, demonstrating clear ROI through increased call capture, improved customer satisfaction, and enhanced staff productivity.
FAQs
We offer a comprehensive range of call solutions including Call Routing, Virtual Receptionist (IVR), Call Recording, Call Analytics, Call Queuing, PCI Compliant Payments, Conference Calling, Call Whisper, and Contact Centre solutions. Each solution can be used independently or combined to create a complete communications platform tailored to your business needs.
Our call solutions are cloud-based and integrate with your existing phone numbers without requiring you to change your entire communications setup. Simply add the features you need - solutions can be activated on any business number including geographic (01/02) or non-geographic (08/03) numbers. No hardware installation required for most services, with management accessible through our web-based portal.
Yes, many of our call solutions offer free trials. For example, Call Analytics includes a 3-month free trial, and Conference Calling offers a 2-month free trial. Contact our team to discuss trial options for the specific solutions you're interested in testing before committing to a paid plan.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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