Call Answering Service from only 99p per day
We can answer your calls when you are busy or away
- UK based 24/7 call answering
- Calls answered whilst your line is busy or you are away
- Call answered, notes taken and sent to you instantly
- Call transfers, order taking, appointment booking & more...
- Fully bespoke service with calls answered with your script
Professional UK-Based Call Handling 24/7
Never miss another call with our award-winning telephone answering service from just 99p per day.
Telecoms World's call answering service is designed to revolutionise how businesses handle their communications. With a commitment to seamless customer experiences, we offer a comprehensive solution that ensures every call is handled professionally and promptly. Whether you're a small startup or a large corporation, our service is tailored to meet your specific needs, providing a reliable extension of your team. At the core of our call answering service is a team of trained professionals who understand the importance of every interaction.
- UK-based call handlers answer within 3 rings on average
- 24/7 availability with no setup fees or commitments
- Bespoke scripts created specifically for your business
- Messages delivered instantly via email or SMS
- Call transfers, appointment booking, order taking included
Why Choose Our Call Answering Service?
See why more customers choose Telecoms World
Our Call Answering Service adds a professional touch to your business, creating a positive first impression for callers and clients at all times. Skilled UK-based call handlers answer within 3 rings on average, following your bespoke script tailored specifically to your business. Every call is handled with efficiency, empathy, and professionalism, ensuring callers feel valued and heard while maintaining your brand standards.
Ensure round-the-clock accessibility for clients, even beyond regular business hours, enhancing customer satisfaction. Our award-winning telephone answering service provides UK-based call handlers available 24/7, 365 days a year. Never miss an important sales call, customer inquiry, or urgent request again - calls are answered professionally whether it's 2pm or 2am, weekday or weekend.
Outsourcing call handling allows your team to focus on core tasks, boosting productivity and saving valuable time and staff resources. Eliminate the need for a full-time, in-house receptionist, reducing labor costs while still maintaining professional call management. From only 99p per day with £20 setup fee, it's a cost-effective solution that scales with your business without the overhead of additional permanent staff.
Easily scale your call answering service to accommodate fluctuations in call volume, ensuring flexibility as your business and staff levels grow. Whether you're experiencing seasonal peaks, running marketing campaigns, or scaling operations, our service adapts instantly to your needs. No need to hire, train, or manage additional reception staff - simply adjust your package as call volumes change throughout the year.
Efficient message-taking and forwarding services ensure you receive important information promptly, facilitating timely responses. Call notes are taken clearly and sent to you instantly via email, SMS, or your preferred communication channel. Our handlers can also perform call transfers without further charge, take orders, book appointments, and handle enquiries following your specific business requirements and protocols.
Flexible Packages to Suit Every Business
Choose from our flexible call answering packages designed to grow with your business - from £29.99 to £49.99 per month.
Whether you need occasional overflow support or full 24/7 call management, our scalable packages ensure you only pay for what you use. From startups to established enterprises, our service adapts to your call volume fluctuations without requiring long-term commitments. Every package includes access to our online portal where you can monitor call activity, update scripts, and review messages in real-time. Skilled call handlers provide efficient and courteous assistance, enhancing overall customer service with rates from £1.65 per minute down to £1.25 for higher volumes.
- Business package: £29.99/month + £1.65/min
- Business Grow: £34.99/month + £1.45/min
- Business Pro: £49.99/month + £1.25/min
- All packages include bespoke scripts and message taking
- Scale up or down based on call volume needs
Stop Missing Client Calls and Losing Revenue
Running a business often means you're on the move, away from your phone, or on a task unable to answer - we provide the solution.
A live agent answering your business calls involves a human operator who is responsible for responding to incoming phone calls on behalf of your company. Our agents play a crucial role in providing sales enquiry support, customer service requests and ensuring an overall positive customer experience. The live agent answers calls with a professional greeting using your personalized script, identifies themselves, and provides your company name. This eliminates the need for a full-time, in-house receptionist, reducing labor costs while maintaining professional call management from only 99p per day.
- Never miss sales enquiries when you're away
- Professional greeting with your company branding
- Eliminate need for full-time receptionist
- Cost-effective from 99p per day with £20 setup
- Reduce labor costs while maintaining quality
Seamless Solutions with Expert Care
With a commitment to excellence, our agents ensure each call is handled with the utmost care, employing effective communication and problem-solving skills.
Whether addressing inquiries, managing appointments, or offering support, our call-handlers deliver a seamless and positive experience for your clients, reflecting the hallmark of our service quality. Efficient message-taking and forwarding services ensure you receive important information promptly via your preferred channels - email, SMS, or instant notification. Our Call Answering Service adds a professional touch to your business, creating a positive first impression for callers at all times while you focus on core business tasks.
- Expert communication and problem-solving skills
- Handle inquiries, appointments, and support professionally
- Messages forwarded instantly to your preferred channel
- Reduces impact of emergencies with business continuity
- Easily scales with call volume fluctuations
FAQs
When a call is received, the service team answers with a personalised greeting, following established protocols for handling inquiries, taking detailed messages, and forwarding urgent calls. Customised scripts ensure consistent communication aligned with your brand tone.
Messages are promptly delivered through your preferred channels - email, SMS, or instant notification. The service continually refines procedures for optimal efficiency, providing 24/7 availability or supporting specific business hours based on your needs.
Begin by defining the purpose and goals of the call, identifying common enquiries, and outlining desired call outcomes. Craft clear and concise language, incorporating a friendly and professional tone that aligns with your organization's branding.
Anticipate potential questions and objections, providing agents with well-prepared responses. Prioritize active listening and empathy in the script to enhance customer engagement. Our team will work with you to create the perfect script for your business.
Yes, Call Answering Services offer extended hours of operation, including evenings and weekends. This flexibility allows businesses to provide continuous and responsive customer service beyond regular office hours.
By outsourcing to a call answering service with 24/7 availability, businesses can ensure that calls are handled promptly and professionally at any time, contributing to enhanced customer satisfaction and support while you focus on running your business.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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