How Simultaneous Targets can help your business thrive

Never want to miss an important business call again? We’ve got you covered.

These days the fight for business is real. With the economy now bouncing back and businesses clamouring for new custom, you need to make sure your business is at the top of its game and easily accessible to all. And one of the best ways to do that is to ensure customers can get through to you quickly and easily, making high-quality service at the forefront of your business.

How frustrating is it when the phone rings with that all-important business and you’re stuck on another call or driving or in a meeting or just don’t get to it in time? It’s then very difficult to get in touch with that person again. And who knows how much business you just missed out on. But do not fear, help is on hand. With Simultaneous Targets, Telecoms World has got your back.

What is that I hear you ask? Put simply (because let's face it, the telecoms industry is full of jargon) wherever you have customer service, either at home or at the office, a call will ring out to all of them and whoever answers first gets the call. And the best thing is that this straightforward call management feature is used within an online portal so no hefty hardware is required.

By using this component you are also ensuring a fantastic call experience for the customer. You know just how disappointing it is to call a company for a service only to be put on hold for an eternity before being answered (often while listening to some truly awful music) to then be cut off or diverted to a rather unprofessional voicemail message. And what do you do? Hang up and go elsewhere. Lots of business is lost due to inadequate telephone systems and poor customer service. Simultaneous Targets ensures that not only do customers get a high-quality solution but they also get their needs met quickly thus guaranteeing both parties are happy.

This feature allows someone to essentially call several phones at once regardless of where the call is coming from or the type of device. It also means that it can be answered from any type of handset, for example, a mobile, a desktop or the Teams app. You can then rest assured the call will always be answered and the highest standard of customer care will always be given.

But how does this feature actually work? This modern cloud-based solution can be used with two or more target numbers. These numbers relate to where the calls are sent, for example, a landline 02 number or a mobile 07 number. The incoming call is then sent to the first target number in the system and if that is busy or unanswered it will quickly move on to the next. While this might seem really straight forward the difference this could make to your business is huge.

To enhance Simultaneous Targets effectiveness you can also use the network message, Call Whisper. This exciting feature means that you will always know when it is a business call incoming and not just your mum checking in. Whether you’re on a landline or using a mobile, you will receive an instant notification that the call is about business, therefore, enabling you to answer it with professional ease.

With customer experience paramount in business it makes sense to ensure your telephone systems are doing the job properly. Simultaneous Targets and Call Whisper can enhance your communication services and help your business flourish. And the best thing is that they are cost-effective and easy to use. They help you put high-quality customer service at the head of your business, giving your clients exactly what they need, quickly and easily.

If you are interested in either of our services or just want to find out more on how we can help your business please call 0800 043 0800 where one of our specialists will be happy to help.

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