Mid-Call Transfer
Seamlessly transfer callers to any landline or mobile
Transfer calls between 3 parties inside or outside of your organisation
Quick re-directing of business calls at the click of a button
Flexibly transfer calls to colleagues and clients located anywhere
Transfer calls to third party platforms for secure PCI payments
Save inbound call channel by transferring calls in the cloud
INSTANTLY TRANSFER CALLS TO ANY LANDLINE OR to MOBILE
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Choose how you transfer calls to colleagues
Using the Mid-Call Transfer function, the call handling agent call can choose how they would like to transfer the call to their colleague. Calls can be transferred to any UK landline or mobile number using either a blind transfer, introduction transfer or transfer with all parties remaining on the line.
Keep lines free with call transfer in the cloud
Keeping lines free for incoming sales or support calls is a fundamental part of running a telephone service for callers. If calls are transferred in the traditional method, a line is used to transfer the call, this would prevent a call from arriving at the business. With Mid-Call Transfer in the cloud, calls are transferred in a layer above the phone system or telephone line, keeping lines available for incoming calls.
Key Features of Mid-Call Transfer
Help callers to find the right person by transferring them quickly to the correct department within your office. Calls can be transferred at the click of a button, reducing the caller’s waiting time for increased customer satisfaction. Transfer calls immediately, or by first placing the caller on hold while you speak to the 3rd party recipient before the connects.
Help callers to find the right person by transferring them quickly to the correct department within your office. Calls can be transferred at the click of a button, reducing the caller’s waiting time for increased customer satisfaction. Transfer calls immediately, or by first placing the caller on hold while you speak to the 3rd party recipient before the connects.
No matter where you or your colleagues are located in the UK, calls can be transferred seamlessly to any mobile or landline number. This means that customers can be connected quickly and efficiently to any member of staff. For example, if your sales team are at home or out on the road, calls can be connected immediately to increase customer sales.
No matter where you or your colleagues are located in the UK, calls can be transferred seamlessly to any mobile or landline number. This means that customers can be connected quickly and efficiently to any member of staff. For example, if your sales team are at home or out on the road, calls can be connected immediately to increase customer sales.
There are times you may need to transfer calls to external parties. If your sales team are working from home using their mobiles, initial payments for new business wins may need to be taken using a PCI compliant payment source. In this case, the call can be transferred to the 3rd party for secure and private payment and then transferred back to the sales agent (2nd party) to conclude the call.
There are times you may need to transfer calls to external parties. If your sales team are working from home using their mobiles, initial payments for new business wins may need to be taken using a PCI compliant payment source. In this case, the call can be transferred to the 3rd party for secure and private payment and then transferred back to the sales agent (2nd party) to conclude the call.
It’s often the case that a caller doesn’t necessarily require a specific individual to address their query. Mid-Call Transfer allows you to use existing hunt groups to transfer inbound calls to departments. For example, if the caller requires information on their account or payment terms, they can be transferred to the billing team where anyone from that hunt group can pick up the call.
It’s often the case that a caller doesn’t necessarily require a specific individual to address their query. Mid-Call Transfer allows you to use existing hunt groups to transfer inbound calls to departments. For example, if the caller requires information on their account or payment terms, they can be transferred to the billing team where anyone from that hunt group can pick up the call.
Key Features of Mid-Call Transfer
Transfer calls to internal colleagues
Help callers to find the right person by transferring them quickly to the correct department within your office. Calls can be transferred at the click of a button, reducing the caller’s waiting time for increased customer satisfaction. Transfer calls immediately, or by first placing the caller on hold while you speak to the 3rd party recipient before the connects.
Transfer calls to off-site staff and departments
No matter where you or your colleagues are located in the UK, calls can be transferred seamlessly to any mobile or landline number. This means that customers can be connected quickly and efficiently to any member of staff. For example, if your sales team are at home or out on the road, calls can be connected immediately to increase customer sales.
Access For Remote Workers
There are times you may need to transfer calls to external parties. If your sales team are working from home using their mobiles, initial payments for new business wins may need to be taken using a PCI compliant payment source. In this case, the call can be transferred to the 3rd party for secure and private payment and then transferred back to the sales agent (2nd party) to conclude the call.
Transfer calls to individuals or hunt groups
It’s often the case that a caller doesn’t necessarily require a specific individual to address their query. Mid-Call Transfer allows you to use existing hunt groups to transfer inbound calls to departments. For example, if the caller requires information on their account or payment terms, they can be transferred to the billing team where anyone from that hunt group can pick up the call.
The benefits of choosing Mid-Call Transfer
From small to larger organisations, businesses of all sizes can benefit from Mid-Call Transfer.
From small to larger organisations, businesses of all sizes can benefit from Mid-Call Transfer.
Calls can be transferred to any landline or mobile inside or outside of your organisation across the UK.
Calls can be transferred to any landline or mobile inside or outside of your organisation across the UK.
Transfer callers without hassle by placing them on hold or immediately transferring the call with ease.
Transfer callers without hassle by placing them on hold or immediately transferring the call with ease.
Calls are transferred quickly and efficiently with no time wasted on finding the correct number.
Calls are transferred quickly and efficiently with no time wasted on finding the correct number.
Calls can be transferred to colleagues working in the office or remotely for complete flexibility.
Calls can be transferred to colleagues working in the office or remotely for complete flexibility.
Setup Mid-Call Transfer quickly and easily without any hassle or external hardware required.
Setup Mid-Call Transfer quickly and easily without any hassle or external hardware required.
Securely transfer customer calls to secure payment platforms mid-call for PCI compliance.
Securely transfer customer calls to secure payment platforms mid-call for PCI compliance.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Our Mid-Call Transfer solution enables you to transfer a call between 3 parties to any landline or mobile located in the UK. Seamlessly transfer calls to colleagues working in the office or remotely at the click of a button. Transfer calls from Party A (the caller) to Party B (the first receiver) and Party C (the second receiver).
It’s possible that an answered incoming call may need to be transferred a colleague best suited to answer the caller’s enquiry. For example, someone getting through to the sales team may need to be transferred to the billing team to settle an account. Mid-Call Transfer enables you to quickly and efficiently transfer the call to the correct person or department.
When the caller needs to be transferred, they can be placed on hold while the agent informs their colleague who the caller is and what it’s in regard to before the full transfer is made. Alternatively, callers can be immediately transferred to the appropriate department who will then pick up their ringing telephone to complete the Mid-Call Transfer.
Your employees can talk to each other before transferring a call so they know what the call is regarding, this can help reduce overall call time and increase productivity.
"It's important to be able to transfer callers to the correct person quickly. Our Mid-Call Transfer solutions enables you to quickly transfer callers between 3 parties to reduce client frustration. Allow me to discuss how Mid-Call Transfer can help your business today."
A Guide to Mid-Call Transfer
Download PDF Guide
A Guide to Mid-Call Transfer
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