Our Multi-time Zone solution allows businesses to allocate inbound calls to specific departments or staff by setting time of day call routing. Many businesses have multiple departments including sales - Multi-time Zones ensures that every call reaches the department most likely to be available during the time of the call.

As an example, Multi-time Zones can be set so that calls only filter through to your sales team between 8am-9am (just before your business officially opens), after which, the rest of your staff will be added to the hunt group for inbound calls. When the office then closes at 5pm, calls can then be reset only to be received by the sales team once again. This increases the chance of early morning, evening and weekend sales calls getting answered.

Creating multiple time zones for your organisation allows you to broaden the hours you’re open to receive sales calls. This means that any callers wanting to call through during out of office hours can still get through to the sales team. Having dedicated times to receive calls throughout the business also enhances your call handling, ensuring that every inbound call is handled effectively by office staff and weekend call centres.

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