Music On Hold
Keep callers on hold and engaged with various music tracks
- Keep every caller entertained whilst on hold during busy periods
- Minimise caller hang-ups and frustration with engaging hold music
- Boost business revenue with increased sales connections
- Enhance the caller experience with various music tracks
Engage callers with our Music On-Hold solution
Having on-hold music is essential for enhancing the customer experience by keeping callers engaged and reducing frustration during wait times.
It reflects your brand's identity, creating a memorable impression, while also making the wait feel shorter. Additionally, on-hold music offers an opportunity to share important information or promotional content, keeping callers informed.
By fostering a professional and organized image, on-hold music encourages patience and helps ensure that customers feel valued, ultimately contributing to higher satisfaction and loyalty. Setup quick and easy music compilations for any type of queue including sales enquiries, customer services, accounts, provisioning and marketing.
The benefits of choosing our Music On Hold solution
See why more customers choose Telecoms World
From small to larger organisations, businesses of all sizes can benefit from Music On Hold. Whether you handle 10 calls or 1000 calls per day, engaging hold music reduces hang-ups and improves customer satisfaction. Scale from simple hold music to complex multi-queue compilations as your business grows, without additional infrastructure costs.
Keep callers on the line by providing engaging hold music before the call connects to the correct department. Studies show callers perceive wait times as 15-20% shorter when listening to music versus silence. Engaged callers are significantly less likely to abandon calls, protecting your sales pipeline and customer service metrics during busy periods.
Remove the frustration and reduce the number of caller hang-ups while waiting to be connected. Silence creates anxiety and makes wait times feel longer - music provides reassurance that the call is still connected. Reducing hang-ups means capturing more sales opportunities and improving customer satisfaction scores, demonstrating clear ROI for your hold music investment.
Boost your sales enquiries with more callers staying on the line for increased conversions. Every hang-up is a lost opportunity - callers who stay engaged are more likely to complete purchases or book services. Professional hold music demonstrates that you value their time, building trust that translates to higher conversion rates when calls finally connect.
Provide numerous different music tracks and genres including classical, rock, jazz, country, indie and more. Match music to your brand identity and customer demographics - classical for professional services, contemporary for tech companies, or acoustic for creative businesses. Create department-specific compilations: upbeat music for sales queues, calming tracks for support lines.
FAQs
Music on Hold provides your business with engaging and entertaining music for your callers to listen to when placed in a queue or put on hold. Hold music is commonly used to bridge the gap of silence between the initial call recipient and the department that the caller is being transferred to.
Providing your callers with music to listen to while they wait is a fantastic way to ensure that callers stay on the line while you connect or transfer their call to the correct department. Replacing the silence with entertaining music keeps customers engaged, reduces the number of frustrated hang-ups and can even result in increased sales conversions.
It begins with a caller contacting your business via telephone. If your business is taking a large amount of calls, you may need the caller to be placed in a queue. Alternatively, callers may need to be transferred to another department and placed on hold. Instead of silence, the caller can listen to your choice of music to keep them entertained and on the telephone for longer, improving the caller experience.
We have a style of Music for suit everyone, choose from classical, soft rock, acoustic, jazz, country, indie and many more for your callers enjoyment while they wait.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
_logo.svg){kind=logo}
.svg)
