Call Centre Wallboard
Phone System Wallboard with Live Data
Configure your own view with graphs, charts and reports
Measure agent call handling and KPIs in an instant
Set flags and alerts against queue times and abandoned calls
Complete visibility of office agents and home remote workers
Customise the Wallboard to your exact business requirements
CONFIGURE YOUR ULTIMATE CALL CENTRE WALLBOARD
Complete your configuration and a member of our team will respond to you shortly (Mon-Fri)
Example screen captures of our latest Call Centre Wallboards
Award-Winning Call and Contact Centre Analytics
Accurate analytics and flexible reporting on business calls, service channels and agent handling.
Accurate analytics and flexible reporting on business calls, service channels and agent handling.
Calls, Emails and Message notifications are presented to agents in a single online view.
Calls, Emails and Message notifications are presented to agents in a single online view.
Configure wallboard views that show call response times, queue lengths, call durations, plus more, in real-time.
Configure wallboard views that show call response times, queue lengths, call durations, plus more, in real-time.
View the wallboard data in a range of custom reports. Display the data online or export files in excel.
View the wallboard data in a range of custom reports. Display the data online or export files in excel.
Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.
Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.
Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.
Easily review historical data and filter records by date, time, agents. Audit daily, weekly and monthly reports.
Stand out from your competitors and improve business with valuable data on sales, customer service & support.
Stand out from your competitors and improve business with valuable data on sales, customer service & support.
Busy Lamp Fields are used to show the availability of agents, highlighting their activity and performance.
Busy Lamp Fields are used to show the availability of agents, highlighting their activity and performance.
Create a True Contact Centre to Support your Business
Add a further layer of resilience to your business where agents can simply log-in and take calls anywhere.
Boost customer satisfaction with fewer data entry errors and lower-than-average call handling time.
Wallboard stats allow you to review productivity and reduce costs across everything you do.
Review the success of your marketing campaigns and staff call handling at a glance with real-time call data.
Call Centre Wallboards are used to analyse business call data in a single dashboard view. A range of graphs, charts, reports and alerts are configured within an online portal to help team leaders and management review call flows, agent call handling and ensure that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met at all times.
Business data from multiple channels can be brought into the Wallboard interface including email live chat, social media, messenger and other communication media. Calls are only a part of how customers choose to interact with a company and this means that the typical phone system wallboard with a report on calls is a thing of the past.
Calls made through a phone system or a traditional PBX with SIP can be seen in real-time using a direct integration to push or pull files which include CDRs (Call Data Records). These call records are captured the moment a call is made or received, with additional tags into the system to highlight the data, time, callers number, called number, time in queue, time to answer and call outcome... to name a few.
Wallboards display real-time metrics and key performance indicators (KPIs) such as call volume, average wait time, call duration, agent availability, and service level. This enables agents and managers to have an instant overview of the call center's current status.
"Call Analytics are a fundamental part of measuring and improving business call handling. Our solution can be tailored to meet your requirements and KPI for an instant review and proactive management"
The key benefits of Telecoms World as your communications provider
UK Based
Monitored Service
Dedicated Support
Increased Security
Rated Excellent
Est. 2002
Proud to work with leading UK businesses
