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Multi-user messaging

WhatsApp Business chat just got a power up!

Powerful messaging builds better collaboration, assign conversations to teams/colleagues, and create powerful automation bots.

Utilising the power of WhatsApp API, our integrations open up WhatsApp as an official communications channel for your sales and customer service teams. Consumers have moved on from email, and today’s lifestyles mean they are harder to get hold of by the phone. We ensure you never miss a sales or support message ever again.

The key benefits of our WhatsApp Business integrations

Show customers that you care with an entirely free to call number for Sales, Customer Service and Support

Present Your Business Number
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Attach your business telephone number to WhatsApp to keep your personal number private and give an established and professional image.

24/7 Availability
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Ensure round-the-clock accessibility for clients, even beyond regular business hours, enhancing caller customer satisfaction.

Improved Customer Service
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Skilled call handlers provide efficient and courteous assistance, enhancing overall customer service, brand perception and loyalty.

AI Automation
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Automated intelligence within the chat is used to pre-qualify your customers so that the right member of your team is handling the enquiry.

Multiple Chat Handlers
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Teams and departments can be added to WhatsApp Business with an option to route people to their desired option when the chat begins.

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B2C Communications

The Ultimate Communications Tool for B2C Organisations

Customers have shifted away from emails, and reaching them by phone has become more challenging in today’s fast-paced lifestyle.

By harnessing the capabilities of the WhatsApp API, we’ve established WhatsApp as an official channel for your sales and service teams. This enables every team member to efficiently read and respond to messages on WhatsApp. You can organise conversations by assigning them to specific teams or colleagues, and implement effective automation bots for enhanced communication.

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For every team

For Sales Teams

Follow up leads, quotes, enquiries. Tag your customers, bulk send to stay connected.

For Support Teams

Respond to customer enquiries, resolve issues quickly. Multimedia support (images and video) to aid issue resolution.

For Marketeers

Increase conversion rates and allow customers to start chats with your sales teams. Tag contacts and bulk broadcast.

Three smartphones showing WhatsApp Business app icon, app page in store, and welcome screen.

FAQs

How does Business WhatsApp work?

WhatsApp Business is a valuable tool for businesses looking to connect with customers in a direct and convenient way. It’s particularly effective for customer support, order updates, and general communication, offering a familiar and widely used platform for interaction. Typically synced with a single mobile phone, this leading communications tool is now available within phone systems or as a stand-alone platform for multiple users to respond to chats.

How can I get multiple workers to respond to WhatsApp chats?

Our solutions provide business accounts with login credentials accessible to all workers, enabling them to collectively manage and respond to chats. This is a great way to implement clear communication channels, designate responsibilities, and provide training to ensure a consistent and professional approach. Utilise features such as Quick Replies, Templates, and Labels and explore automation and chatbots for handling routine queries.

Can WhatsApp business chats transfer from one person to another?

Business-related chats from one person to another can utilise the WhatsApp Business ‘Handover Protocol’ which allows businesses to seamlessly transition customer interactions between automated messaging systems to human agents, and from one human agent to another. This feature allows the right person or department to respond for gold-standard customer service.

The key benefits of Telecoms World as your communications provider

We provide fuss-free and cost-effective voice and data services to support businesses in the UK

UK Based Provider

All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.

LockKey

Increased Security

Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.

Monitored Service

24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.

Rated Excellent++

Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.

Dedicated Support

Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.

Proud to work with UK leading Businesses