WhatsApp Business
Our platform allows multiple users to respond to chats
Desktop based platform without user restriction
Assign agents to chats or transfer chats instantly
Respond to customer chats at all times of the day
Set automated messages to engage and route customers
Configure WhatsApp chat on all website pages or a single page
WhatsApp Business solutions to help you stand out from the competition
MONTH
✅ One user per application
✅ Mobile phone app platform
✅ AI driven response N/A
✅ Department routing N/A
✅ Chat transfer N/A
MONTH
✅ Unlimited user per application
✅ Phone system dashboard app platform
✅ AI driven response enabled
✅ Department routing enabled
✅ Chat transfer enabled
MONTH
✅ Unlimited user per application
✅ Phone system dashboard app platform
✅ AI driven response enabled
✅ Department routing enabled
✅ Chat transfer enabled
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The key benefits of our WhatsApp Business integrations
Attach your business telephone number to WhatsApp to keep your personal number private and give an established and professional image
Attach your business telephone number to WhatsApp to keep your personal number private and give an established and professional image
Ensure round-the-clock accessibility for clients, even beyond regular business hours, enhancing caller customer satisfaction
Ensure round-the-clock accessibility for clients, even beyond regular business hours, enhancing caller customer satisfaction
Skilled call handlers provide efficient and courteous assistance, enhancing overall customer service, brand perception and loyalty
Skilled call handlers provide efficient and courteous assistance, enhancing overall customer service, brand perception and loyalty
Teams and departments can be added to WhatsApp Business with an option to route people to their desired option when the chat begins
Teams and departments can be added to WhatsApp Business with an option to route people to their desired option when the chat begins
Automated intelligence within the chat is used to pre-qualify your customers so that the right member of your team is handling the enquiry
Automated intelligence within the chat is used to pre-qualify your customers so that the right member of your team is handling the enquiry
Chats are picked up instantly with alerts to notify staff and an instant automated message to kick-start the communication without delay
Chats are picked up instantly with alerts to notify staff and an instant automated message to kick-start the communication without delay
WhatsApp gives customers an option on when they interact with you, being available for a chat is a great way to harness sales
WhatsApp gives customers an option on when they interact with you, being available for a chat is a great way to harness sales
If an member of the chat team has a customer requiring a different department or team member, chats can be moved from one person to another
If an member of the chat team has a customer requiring a different department or team member, chats can be moved from one person to another
WhatsApp Business is a valuable tool for businesses looking to connect with customers in a direct and convenient way. It's particularly effective for customer support, order updates, and general communication, offering a familiar and widely used platform for interaction. Typically synced with a single mobile phone, this leading communications tool is now available within phone systems or as a stand-alone platform for multiple users to respond to chats.
Our solutions provide business accounts with login credentials accessible to all workers, enabling them to collectively manage and respond to chats. This is a great way to implement clear communication channels, designate responsibilities, and provide training to ensure a consistent and professional approach. Utilise features such as Quick Replies, Templates, and Labels and explore automation and chatbots for handling routine queries.
Business-related chats from one person to another can utilise the WhatsApp Business 'Handover Protocol' which allows businesses to seamlessly transition customer interactions between automated messaging systems to human agents, and from one human agent to another. Within both our phone system integrated and stand-alone platform, this feature allows the right person or department to respond for gold-standard customer service.
"WhatsApp Business transforms communication, turning chats into opportunities and connections into growth. It's not just a messaging app; it's a dynamic tool empowering businesses to engage, build relationships, and elevate customer experience."
WhatsApp Business chat just got a power up!
Powerful messaging builds better collaboration, assign conversations to teams/colleagues, and create powerful automation bots.
Utilising the power of WhatsApp API, our integrations open up WhatsApp as an official communications channel for your sales and customer service teams. Consumers have moved on from email, and today's lifestyles mean they are harder to get hold of by the phone. We ensure you never miss a sales or support message ever again.
The Ultimate Communications Tool for B2C Organisations
Customers have shifted away from emails, and reaching them by phone has become more challenging in today's fast-paced lifestyle. By harnessing the capabilities of the WhatsApp API, we've established WhatsApp as an official channel for your sales and service teams. This enables every team member to efficiently read and respond to messages on WhatsApp. You can organize conversations by assigning them to specific teams or colleagues, and implement effective automation bots for enhanced communication.
For Sales Teams
Follow up leads, quotes, enquiries. Tag your customers, bulk send to stay connected.
For Support Teams
Respond to customer enquiries, resolve issues quickly. Multimedia support (images and video) to aid issue resolution.
For Marketeers
Increase conversion rates and allow customers to start chats with your sales teams. Tag contacts and bulk broadcast.
The key benefits of Telecoms World as your communications provider
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Est. 2002
Proud to work with leading UK businesses
