Paladin Commercial

Paladin Commercial needed a phone system that would be easy to manage their incoming calls across their employees.

Paladin Commercial
CASE STUDY

Paladin Commercial Credit Management specialise in assisting a wide range of businesses to improve their cash flow. They are experts in debt recovery, sales ledger management and litigation. They pride ourselves in our service proposition to our business partners developing long term relationships which are built upon effective communication and a common goal.

The Challenge

With a number of staff working at their premises and remotely, it was essential for Paladin Commercial to have a phone system that could connect all their staff whether they were in the office or working remotely. Paladin Commercial needed a phone system that would be easy to manage their incoming calls across their employees.

Telecoms World Solution

Installing a VoIP, a Hosted Phone System for Paladin Commercial, Telecoms World provided them with simple online call management, scalability and future-proof functionality for their business. VoIP unites Paladin’s business office, along with any mobile workers, into a single communications network, which provides them with a range of telephony support services and features.

Results

The VoIP Phone System has given Paladin Commercial the capability to add users to their account and make changes to their features with instant implementation. They can change and review any of their telecom products as and when they choose; which has had a huge impact on the productivity of their business. They now have complete visibility of their business calls to measure and improve sales, service levels and understand business calls with real-time analysis, with the ability to divert to landline or mobile numbers and welcome callers with a bespoke introduction and options messages.

Customer Requirements:
  • Review call performance easily online
  • Manage calls to their various businesses
  • Divert a variety of inbound numbers efficiently
  • Grow easily with their business and changing infrastructure
Solution Components: