How to avoid a business disaster

As we all now know from the Coronavirus pandemic, a disaster can suddenly hit when we least expect it. With many businesses now adapting to flexible working, there are multiple systems now in play to ensure that staff can work from anywhere. However, we can never be sure what’s on the horizon, and another disaster could strike when we least expect it, causing systems to fail and business to be disrupted. In this blog post, we discuss how to protect your business from disaster and answer the question, “why do I need a disaster recovery plan?”.

What is Disaster Recovery?

In a world of ongoing uncertainty, having the peace of mind and capability to ensure that your business telephone and communication systems are fully equipped to deal with a disaster is essential. Unexpected issues arise all the time, and without the proper precautions, disaster could put a stop to your customer communications and inbound sales calls which can be catastrophic for your business. Having a Disaster Recovery plan in place ensures that you are fully covered to maintain call functionality should regular systems or processes fail.

Why do I need a Disaster Recovery plan?

Your business is likely to rely on inbound calls and a telephone system to successfully run and develop. Therefore, if you suffer from a technical glitch causing your phones to stop working, this could be detrimental to your business.

Telecoms World offer a Disaster Recovery solution for inbound calls, providing you with a secure, back-up telephone number to route calls to, ensuring no call is missed. Calls are managed entirely by Telecoms World and connected to each of your designated telephone numbers. If an incoming call fails to reach any of it’s target number destinations, it will then automatically re-direct to your emergency back-up number, ensuring that your business can continue to receive calls successfully.

What could happen if I do nothing?

Did you know that only 6% of companies without a disaster recovery plan survive a disaster? We never know when a disaster might strike, and not having a recovery plan in place could result in missed sales opportunities, significant loss of revenue and in many circumstances, the end of your business venture. Don’t get caught out by lack of planning - ensure your business is secure, give yourself peace of mind and be prepared should the worst happen.

What are the benefits to having a Disaster Recovery plan?

• Never miss out on new sales opportunities in a disaster event
• Avoid disruption of calls during broadband or systems failures
• Secure emergency back-up number for complete peace of mind
• Safe and secure disaster recovery platform for any business size

How do I redirect my calls?

With a Telecoms World inbound Disaster Recovery plan in place, your business can re-direct incoming business calls in 4 different ways should your regular telephony systems and processes fail:

1. Network Level Call Routing – Creates a new call path via an alternative route in the event of a failover at an exchange.
2. Target Level Call Routing – Set an alternative landline, mobile or IP number in the event of a line failure.
3. Plan B Call Routing – Create a mirrored phone system in the cloud allowing for a quick switch over to your business premise or home working staff.
4. Disaster Recovery Call Divert – Send callers to an alternative call handling team or audio message to provide information on a different business number to direct their enquiry.

For more information on our Disaster Recovery plans and how we can help you secure your business, please don’t hesitate to contact our team of experts on 0800 774 7772.

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