It’s the most wonderful time of the year, and despite 2020 not going much to plan, there are still areas in which businesses can benefit financially, environmentally, and socially this Christmas. In this article, we look at how to develop and enhance your business communication and connectivity over the Christmas period and beyond with the latest advancements in call management and cloud-based technology.

Ho-ho-hoping for enhanced call management?

As communities wind down for the festive holidays, it’s important to know that any incoming calls are either answered professionally, or successfully redirected in a satisfactory way. This can be through professional voicemail/recorded messages, call routing, or efficient agent answering and call backs. Managing incoming business calls effectively is an essential aspect to providing a professional service, and callers must know that their enquiry is taken seriously with an appropriate response if a call is left unanswered.

Many businesses use Professional Voice Artists to reflect a positive service to customers during out of office hours or holiday periods. Voice artists are usually used to for radio, television, and promotional messages to promote a clear message to their target audience and set the right tone to best represent a brand. Welcome messages, department options, out of hours, voicemail, queue messages, and position announcements are all key areas voice artists specialise in. Applying these messages to your business phone system can have an extremely positive effect on customers returning to you business.

During the Christmas period, your business may be closing earlier each day and your employees may be working less hours. If this is the case, then routing calls to an alternate landline or mobile can ensure every incoming business call is addressed and never missed. Call Routing provides you with 24/7 call management for complete control.

There are numerous mobile applications that can help you manage inbound and outbound calls whilst spending time at home with the family. Let’s say you have routed business calls to your personal mobile phone, and you are now receiving inbound calls. Unfortunately, you are unable to see whether the call is an important business lead or a friend calling to ask about Christmas drinks. The Telecoms World Call Whisper application notifies you when the call is directed from your routed business number before the call connects, allowing you to provide a professional response.

Do you need to call the customer back but worried about showing your personal mobile number? The Dial-Out App displays your business number to the recipient when making outbound calls to avoid unwanted call backs to your personal number.

Hosted telephony is forever, not just for Christmas

Upgrading your dated phone system could be one of the best Christmas presents you treat yourself to this year as it not only increases staff and client communication, but also saves you a significant amount of money in the long run. With everything that has happened throughout 2020, many businesses have moved into the cloud to ensure their business remains afloat.

There are several cloud-based call management products and services available through Telecoms World, all with their own unique set of benefits to your business. Cloud PBX or Hosted VoIP is a business phone system hosted in the cloud with online access, and the perfect solution to future-proofing your business. Combine phone calls with business data and link offices, mobile phones, and home workers on one, easy-to-use system.

Don’t settle for poor internet speeds this Christmas

The COVID Grinch has certainly disrupted our internet usage throughout 2020, however it doesn’t take much to rectify this and ensure you are fully connected with superfast broadband throughout Christmas and New Year.

Many of us have been forced to work from home throughout 2020, and with schools out throughout lockdown, our connectivity has struggled to cope with increased family use. This may also affect us over the Christmas period, with the rule of 6 forcing many families to stay home and enjoy many Christmas movies on streaming services such as Netflix and Disney+. Not only that, but Christmas shopping, Black Friday deals and online gaming could all interrupt the connection when trying to finalise last minute important business deals when working from home.

If you think you may struggle with the increased use at home this Christmas, you may benefit from the Telecoms World ‘Office in a Box’ solution - a plug and play 4G router providing instant connectivity with speeds of up to 50Mbps and a range of data options from 50GB to 400GB. All you need is a power supply and your home office is operational immediately with a superfast broadband connection.

How Telecoms World can help

All the above products and services are available through our dedicated team of experts at Telecoms World. We work to support your business all year around, providing advice on the most effective solutions for your individual business requirements.

For more information on our range of Home Working Solutions perfect for Christmas and 2021, please feel free to contact our friendly team on 0800 774 7772.

We hope you have a very Merry Christmas and a Happy New Year!

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