With many businesses now in full swing with their employees working from home and another 3 week minimum of isolation ahead of us, we wanted to check in and ask how your systems and processes are coping remotely, and whether there are any areas that could be improved.

My home broadband is much slower than working in the office. Are there business networks available that can increase the speed for myself and my employees?

With many individuals now required to work from home, we are seeing an increase in web traffic across the data networks. This increase is primarily due to the use of video conferencing, cloud-based solutions (Office 365) and VoIP calls, not to mention personal family use. All of which can put a strain on your home broadband.

Our ‘Office in a Box’ solution provides home workers with 4G SIM. Our online lookup tool is used to identify which network has the fastest speeds and greatest resilience in your local area. Your single 4G SIM with ‘unlimited’ data is then assigned to the selected network and dispatched to the workers home address with either a Mi-Fi device (best for laptops and mobile devices) or 4G enabled router (best for network cabling and dedicated IP addresses).

SIM cards and internet devices are set up within 24 hours, however, we recommend that you allow up to 5 working days for postage.

The flexibility of our existing phone line is non-existent and far from future-proof. What are the best options for my business?

Phone systems have evolved at a rapid pace over the past decade; with unrivalled solutions that enhance the way staff interact with clients and each other. Hosted VoIP and Cloud PBX systems are not centralised to hardware installed in your office premise, they are run over the internet with calls delivered in HD quality over a secure Tier-1 network.

We are proud to offer a selection of leading-edge, flexible and scalable telephone systems, each of which, provide a range of benefits and functions that meet the requirements of all types of business. Our support team are on hand to further understand your specific needs and design the perfect system for your business, highlighting the difference between our Hosted VoIP and Cloud PBX systems available.

There are 3 simple steps in transferring your existing telephone system into the cloud. Please review our Homeworking Setup Guide for more information.

My staff are using their mobile phones to work from home and could incur high data bills. Do you provide business mobile data packages?

Yes, we offer extremely competitive Mobile SIM Only deals that not only cut expenditure but also offer increased value for money by giving uncapped data allowances to enable staff to work remotely without restrictions on data usage. A company mobile phone bill can be one of the largest monthly outgoings it faces each month. We offer 'unlimited' SIM Only deals from £24.99 per month, often eliminating up to 60% of the cost.

In the last month alone, Telecoms World were able to reduce a client’s monthly invoice from over £10,000 per month to £3,775, not only cutting over 60% of the cost, but also giving each user unlimited data.

I’m concerned that the free conferencing services I use to communicate with customers have limitations and may not be secure. Do you provide a conference service for calls and video?

We are proud to offer a diverse range of Voice and Video Conferencing Solutions for businesses of all sizes. Each service is fully secure by design, using private PIN access for businesses and setting parameters on the volume of callers, allowing you to choose to invite/reject participants at any time.

Whether you wish to communicate with customers through our tier-1 voice network or using browser-to-browser video communication, the service is tailored to your business with custom welcome messages and a host of additional features available. Video conferencing is available through several of our hosted platforms, and the ability to create video conferences, screen-sharing and control the end-user screen is available from a single web interface.

We understand that this is a worrying time for our customers, therefore, we are doing everything we can to continue our services and offer our support whilst looking after the health and well-being of our colleagues. For more information on what we are doing to continue operations and how we can help your business, visit our COVID19: Helping Business page.

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