As Winter approaches, is your business prepared for managing calls?

It�s exciting having some time off, but if you own a start-up or SME business, it can be a headache deciding the best way to manage your incoming business calls whilst you�re out of the office.

There are a number of issues that can occur during the Winter period which your business should be prepared for. Closing the office for Christmas, severe weather/snow, power cuts, traffic jams and train cancellations all need to be taken in to account when deciding how to manage your business calls during the winter months. If calls remain unanswered or queue time/music on hold is beyond the reasonable time-frame, then clients potentially drop the call and take their business elsewhere.

Diverting calls throughout the year

It's not only the Winter period your business must consider, there are numerous occasions in which your plans could change but incoming calls still need to be answered. Cloud-based solutions such as VoIP and Cloud PBX Phone Systems setup Call Routing plans to save your time, money and credibility in the future.

Call Routing enables you to capture all of your business calls from anywhere, on any device, 24/7. Control where calls to your business phone number are diverted to based on the time of day and to multiple mobiles or landline phones. With Call Routing, you can also control the number of rings before stepping to the 2nd or 3rd target number.

How do I divert calls from a landline to a mobile?

You can capture incoming business calls on multiple mobiles via your online Telecoms World account in the Number Management portal. Specify your call forwarding by time of day and allocate the number you wish calls to be diverted to. As soon as callers dial your business landline number, it will ring through on your mobile. If you cannot answer the call, you can either divert to another number, or send the call to voicemail which is then emailed to you. You can log in and manage your business number and call diversions 24/7, allowing you to enjoy your time away from the office without worry.

What are the key benefits of Call Routing?

• Route calls to any landline or mobile phone
• Divert calls by time of day, when busy and no answer
• Capture out of hours calls using voicemail to email
• Access call routing at any time using a web enabled device
• Never miss another important business phone call

How do I setup Call Routing?

Using our online control panel, you have complete control over your Call Routing to be customised to best suit you, your business and how you want your customers to be handled. We have developed an Intelligent Call Routing service that enables you to capture all of your calls from anywhere, on any device, 24/7. For more information on how Call Routing or any of our other Inbound Solutions can benefit and future-proof your business, contact our team of experts on 0800 774 7772.