Phone System with Live Chat

Live chat is a customer support tool that allows businesses to communicate with their customers in real-time through a chat interface. Live chat typically involves a chat box that appears on a business's website or mobile app, where customers can ask questions or raise concerns and receive immediate responses from a customer support representative. Live chat provides businesses with an opportunity to engage with customers in a more personal and immediate way.

Live chat can be set up with a phone system using API credentials or connecting it via a third-party integration. Businesses can customise the live chat settings to route chat requests to the appropriate agents or departments based on the customer's enquiry. You can also set up automated responses and canned messages to help agents respond more quickly.

Automated live chat can save time and resources for companies by automating routine customer inquiries and providing customers with quick and efficient service. The customer initiates a chat with your company through a chat window on the company's website, mobile app, or messaging platform. The chatbot or virtual assistant greets the customer and asks for the reason for their inquiry. This initial interaction is typically pre-scripted to ensure consistency.