Phone System with WhatsApp
Agents can interact with clients from one platform
Connect with your customers in real-time
Help customers to connect your business more easily
Improve customer service and increase engagement
Allow multiple staff to respond to chats or transfer questions
For an instant quotation, contact us on 0800 043 4383
Allow multiple agents to respond to business WhatsApp messages
Please complete your business details below and a member of our team will respond to you (Monday to Friday)
WhatsApp is a mobile messaging application that allows users to send and receive text messages, voice messages, images, videos, documents, and location data over the internet. WhatsApp is available on both iOS and Android platforms, and it has over 2 billion active users worldwide using various features such as group chats, voice and video calling, status updates, and integration with other applications.
Using WhatsApp Business API, a business will choose a WhatsApp Business Solution Provider that provides access to the API and helps integrate WhatsApp with the business's phone system. The WhatsApp Business Solution Provider integrates the WhatsApp Business API with the cloud-based phone system. Connecting a phone system to WhatsApp allows businesses to use WhatsApp as a communication channel with their customers, alongside other channels such as phone, email, and chat.
Yes, multiple people can respond to WhatsApp for Business using the WhatsApp Business API. Multiple agents to respond to customer enquiries through a shared inbox. When a customer sends a message to a business's WhatsApp number, the message can be automatically routed to the most appropriate agent or department based on the customer's inquiry. If multiple agents are assigned to handle customer inquiries, they can access a shared inbox that displays all customer conversations, allowing them to respond to customer inquiries in real-time.
A powerful communication tool for businesses to connect with their customers
WhatsApp Business provides businesses with a dedicated profile that includes information such as the business address, contact details, and operating hours. This helps customers to find and connect with the business more easily. Using the WhatsApp Business API we enable businesses to integrate WhatsApp into their phone systems, providing even more automation and customisation options.
The key benefits of using Power BI with a phone system
View your incoming calls in an easy-to-digest format. The graphs and charts are perfect for quick glance or to present data on business performance
View your incoming calls in an easy-to-digest format. The graphs and charts are perfect for quick glance or to present data on business performance
Call Analytics gathered from calls in real-time, allowing you to react to high call volumes or missed calls in an instant with staff and system changes
Call Analytics gathered from calls in real-time, allowing you to react to high call volumes or missed calls in an instant with staff and system changes
Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your Power BI information at a glance
Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your Power BI information at a glance
Search by date, time, and number within a range of reports. Use the data to review business performance data and boost your business processes
Search by date, time, and number within a range of reports. Use the data to review business performance data and boost your business processes
Data within Power BI is stored for as long as you require to help you analyse business interactions, staff and sales or customer service KPIs
Data within Power BI is stored for as long as you require to help you analyse business interactions, staff and sales or customer service KPIs
Visualise incoming and outgoing call data to spot trends and gain instant insight into all departments, branches, and staff within a single interface
Visualise incoming and outgoing call data to spot trends and gain instant insight into all departments, branches, and staff within a single interface
20 years of customer excellence using the UK leading networks
Our experts are on-hand to demonstrate the power within Power BI
Intuitive dashboards & reporting
Real-time view of calls and staff
Analysing calls & business data
Instant analysis for decision making
Real-time APIs for call data 24/7
Call the experts on 0800 043 4383
The key benefits of Telecoms World as your communications provider
UK Based
Monitored Service
Dedicated Support
Increased Security
Rated Excellent
Est. 2002
Proud to work with leading UK businesses
