Innovation Lab

Call recording is a useful feature that helps preserve call data. It is influential in employee training and development within various work environments such as call centres and inbound sales departments. Coaching employees will improve their performance, allow a business to implement stringent controls, improve quality of service and/or stay legally protected. The monitoring of telephone calls can result in fewer errors, complaints, and misunderstandings and improve customer retention and manage staff training. There’s no additional hardware to worry about, and easy to implement a brand new hosted phone system into a cost-effective, flexible, and reliable business.

Businesses today can face many challenges in such a highly competitive market. Recording your calls offers an array of benefits to a business. There are many reasons to record calls, such as compliance, market monitoring, or to promote staff training and productivity. Customers have many choices regarding buying any goods and services, so retaining existing customers, controlling costs and seeking competitive advantage have always been difficult goals.

Recording your business calls is a great way to help make sure you are offering a great service. Whether your business relies heavily on sales or needs to work on client retention, you will undoubtedly benefit from a call record. Telecoms World recording software can either be activated automatically as soon as a call is received or started manually mid-way through a call. Callers can be welcomed with a message informing them that calls may be recorded, then the call carries on as normal, with both sides of the conversation being recorded until the call is terminated.

We offer reliable and innovative call recording products which are designed to improve your business performance. Monitoring telephone calls can result in fewer errors, complaints, and misunderstandings and improve customer retention and manage staff training. There’s no additional hardware for our effective, flexible and reliable product, making it easy to implement call recording into your business.